Return & Refund Policy

You may request a return within 30 days of the delivery date. After 30 days we are unable to offer a refund or exchange, so please contact us as soon as you notice an issue with your order.

We want you to love what you ordered. If something isn’t right, email us at [email protected] and we’ll do our best to make it right.

To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it, with all original tags and packaging intact.

All returns start with an email. We do not have an automated returns portal. Here is how it works:

1. 1
   Email us at [email protected] with the subject line “Return Request”. Include your order number, the item(s) you’d like to return, and the reason for your return.
2. 2
   Wait for approval. We’ll confirm whether your return is eligible within 1 to 2 business days and provide a return address. Please do not ship items back before receiving this confirmation. Unapproved returns cannot be processed.
3. 3
   Ship your item. Pack the item securely in its original packaging. We recommend using a trackable shipping service. You are responsible for the cost of return shipping unless the item arrived damaged or defective.
4. 4
   Receive your refund. Once we receive and inspect your return, we’ll send you an email confirming whether your refund has been approved. Approved refunds are processed within 3 to 5 business days.

Once your returned item is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved or declined.

Approved refunds are applied to your original payment method within 3 to 5 business days of us processing your return. Depending on your bank or card provider, it may take additional time to appear on your statement, typically 5 to 10 business days.

If you believe you should have received a refund but haven’t seen it after 10 business days from our confirmation email, please check the following before contacting us:

• Check your bank account or credit card statement directly
• Contact your credit card provider, since processing times vary
• Contact your bank, as there is sometimes a processing delay at their end

If you’ve done all of the above and still haven’t received your refund, email us at [email protected] and we’ll investigate.

We offer exchanges for items that are defective, damaged on arrival, or incorrect (i.e. you received the wrong item). We do not offer size or colour exchanges at this time. If you’d like a different size or colour, please return the original item for a refund and place a new order.

To request an exchange, email [email protected] with your order number, a description of the issue, and photos of the defect or damage. We’ll confirm the next steps within 1 to 2 business days.

Unless your item arrived damaged or defective, return shipping costs are the responsibility of the customer and will not be refunded.

For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and cannot process a refund for items lost in transit on their way back to us.

If your order arrives damaged or you received the wrong item, please email us at [email protected] within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos of the damaged item and the packaging

Please do not discard the packaging or the item until we’ve resolved your claim. We may need it for the carrier’s claims process.

We’ll make this right, whether through a replacement, a refund, or another solution. Fegud covers the cost of return shipping for damaged or incorrect orders.

If an item was purchased as a gift and shipped directly to you, you may return it for store credit in the form of a gift card equal to the value of the returned item. Email us at [email protected] to start the process.

If the gift was shipped to the original purchaser and then given to you, the refund will be issued to the original purchaser’s payment method. We will not be able to redirect it.

Items purchased at a discounted or sale price are eligible for exchange or store credit only. Sale items cannot be refunded to the original payment method.